Return & Refund Policy

Effective Date: [Insert Date]

At Nixo Official, customer satisfaction is very important to us. We want you to be happy with your purchase. This Return & Refund Policy explains when and how you can return products and request a refund.

1. Eligibility for Returns

You may request a return if:

  • The product delivered is damaged, defective, or incorrect.

  • You contact us within [3–5 days] of receiving your order.

  • The product is unused, unopened, and in its original packaging.

Note: For hygiene and safety reasons, we do not accept returns for opened or used hair oil bottles.

2. Non-Returnable Items

  • Opened or used products.

  • Products without original packaging.

  • Items purchased on clearance or final sale (if mentioned).

3. Return Process

  1. Email us at support@nixoofficial.com with your order number, reason for return, and photos of the product (if damaged/incorrect).

  2. Our support team will review your request and confirm if it is eligible for return.

  3. If approved, you will need to ship the product back to our return address (details will be shared).

  4. Once we receive and inspect the item, we will process your refund or replacement.

4. Refunds

  • Refunds (if approved) will be processed within 7–10 business days.

  • Refunds will be issued via the original payment method or as store credit, based on your preference.

  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).

5. Exchanges

If you receive a defective or incorrect item, we will replace it with the correct product at no additional cost.

6. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

📧 Email: support@nixoofficial.com
📍 Address: [Insert Business Address, Pakistan]